SERVICES

Kelly O’Connor Hospitality Consulting focuses on providing small businesses with the following services:

  • Secret Dining or Shopping Services

  • Training for Managers and/or Staff

  • Positive customer service skills

  • Sales training

  • Group dynamics & Teamwork

  • Scheduling

  • Managing employee relations

  • Leadership skills

  • Create new hire & training manuals for a brand new business

  • Interview/Recruiting skills

  • Welcome/Employee Manual

  • Job Descriptions

  • Service Manual

  • Menu/Product Descriptions

  • Improve and Revise existing training program

  • Improving work culture and environment

  • Evaluate employee job performance

  • Suggestive Sales & Upselling techniques

  • Identify the culture of the work environment

  • Train the trainer

  • Menu editing

  • Social Media advice

  • Service for special events for 20-4,000 attendees