SERVICES
Kelly O’Connor Hospitality Consulting focuses on providing small businesses with the following services:
Secret Dining or Shopping Services
Training for Managers and/or Staff
Positive customer service skills
Sales training
Group dynamics & Teamwork
Scheduling
Managing employee relations
Leadership skills
Create new hire & training manuals for a brand new business
Interview/Recruiting skills
Welcome/Employee Manual
Job Descriptions
Service Manual
Menu/Product Descriptions
Improve and Revise existing training program
Improving work culture and environment
Evaluate employee job performance
Suggestive Sales & Upselling techniques
Identify the culture of the work environment
Train the trainer
Menu editing
Social Media advice
Service for special events for 20-4,000 attendees